We are the Australian Services Union (ASU).

Our union is made up of tens of thousands of disability support workers. As workers we support people with disability every day to exercise choice and control over the services and support they receive. 

We were part of the Every Australian Counts campaign with people with disability, carers and communities in fighting for the NDIS. And we’re still fighting today to make the NDIS the best it can be. 


A quality, professional and sustainable disability support workforce is essential for the NDIS to be the best it can be. The NDIS needs a highly skilled and qualified workforce to be capable of delivering a flexible range of high-quality services. 


The disability support workforce needs to be valued and properly resourced. A stable and respected workforce will always deliver a better NDIS than an insecure, undervalued one. The NDIS is the biggest social policy reform in a generation, which will support around a half-million Australians with disability once fully rolled-out. However, since the NDIS roll-out commenced, gaps in funding have appeared. 


There are no specific funds for workforce education and training under the NDIS. This has meant that employers’ investment in workforce development is declining rapidly and has led to a lack of career opportunities for the workforce. 

NDIS pricing undervalues the skills that are necessary to deliver quality services to people with disability. We’ve seen a trend towards insecure work with unpredictable hours, which affects retention and continuity of support for people with disability. 

ASU members have a plan - we call on the Federal Government to ensure:


  • fair wages with regular pay increases,

  • time for training and support from our supervisors,

  • time for administration, travel and peer support,

  • our penalty rates and leave entitlements,

  • stable and predictable working hours that provide a living wage.



  • that recognise our skills and ensure safe and high-quality supports for NDIS clients in particular for high needs or mental health clients.


  • with stable and predictable working hours that provide us with a living wage and continuity of supports for NDIS clients.


We believe there needs to be specific funding for all NDIS workers to access accredited training and build long term careers in the sector.

Authorised by Natalie Lang, Secretary, Australian Services Union NSW & ACT (Services) Branch